How do I Make a Complaint to Canada Post?

Every organization that provides services to its customers has some loopholes. These loopholes are not easily visible until a customer tells about it. The same issue is with Canada Post. Canada Post has generated various types of contact possibilities to remove these loopholes like complaints of Canada Post delivery. You can reach Canada Post customer care by using a social media platform or by phone.

Canada Post is a very reputed organization in terms of sending mails and parcels. It provides its services almost 365 days except national, provincial, and territorial holidays. Sometimes, Canada Post doesn’t deliver mail or parcel on time due to bad weather conditions and some other reasons. This late delivery of parcel panic the trustworthy customers. Canada Post has decided to solve all the issues of its customers by supporting them on social media platforms and on phone calls.

Here, we are going to mention contact support:

Twitter: Available Monday to Friday, 9 a.m. – 5 p.m. ET

Need help? @canadaposthelps

Facebook: Available Monday to Friday, 9 a.m. – 5 p.m. ET

Share your experiences. Ask a question. Find out about promotions and new products.

                        Join us on Facebook

Phone: Personal

General Inquiries: 

Help with:

  • Delivery status of a trackable item
  • Community mailboxes
  • Postage rates
  • Sending and receiving mail
  • Email marketing: inquiries and unsubscribing
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Canada Post Online Shopping:

Shopping on Canadapost.ca Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347

Money Order Verification: 

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444

Philatelic Inquiries: 

Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362

Postal Code Information: 

$1.25 per call (maximum of 3 postal codes) Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-900-565-2633

Technical Support Desk:

Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords. Support available 24 hours a day, every day
1-877-376-1212

Telecommunication Devices for the Deaf:

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-267-2797

Phone: Business

SEE ALSO:-  How Long Can Customs Hold My Package | Canada Post Parcel Held in Customs

Solution for Small Business: 

Have your card number ready when you call Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762

Volume Based Commercial Customers: 

Have your customer number ready when you call Monday to Friday, 8 a.m. – 8 p.m. ET
1-877-683-5895

Commercial Billing and Payment Support: 

Questions about your account or invoice? Please have your customer number ready when you call. Monday to Friday from 8 a.m. to 6 p.m. ET
1-800-267-7651

Technical Support Desk:

Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords. Support available 24 hours a day, every day
1-877-376-1212

These are the customer support numbers to enquire about something or to complain to Canada Post for delivery or any other issues.

7 Comments on “How do I Make a Complaint to Canada Post?”

  1. Hello,

    I live at 43 Pineway Blvd, Toronto, ON, M2H 1A5. Recently the postman who delivers the mail is not doing the job well. Two incidents occurred in the recent day. One was when he dropped the mail on driveway and left noticing that someone was in the garage. Second issue is the he does not drop the mail inside the box. The mail was stuck between the box and the open cover.

    I hope the person can be requested to do the job a bit more carefully.

    Thanks

    George Jacob

  2. Several pieces of mail have gone missing including a $2200.00 cheque, a bank investment statement, Bell telephone bill… please address this problem. I have been on hold on the phone for 37 minutes even tho your recording said it was a 10 minute wait!!! Poor customer service.

    1. Hello!!!
      We apologize for this. If you are being held for more than 30 mins. Please! visit our nearest Canada Post Office to file a complaint.

  3. Hi, my name is ALEXIS REYES PULGAR.
    I am complaining about some items that the tracker system
    says that the packages were delivered. (?)
    The items tracker number are:
    1) LZ720800401CN
    For Three ELECTRIC TRICYCLES.
    The tracker system says that my three electric tricycles were delivered on MAY/5th/2021.
    I never was notifyed about the delivery. I never received my tricycles.
    2) LZ722215767CN
    For an exercise special four wheels byke.
    Until now,never received the item.
    Please,make the proper inquiries regarding those missing items.
    Do I am victim of a scam?

    Warmest regards;

    A.R.PULGAR
    Thanks.very much

  4. Hi I’m waiting for a gift from a Canadian friend of mine. I’m in Italy. Tracking number says that item successfully delivered on 23th June but I didn’t received it.
    The TN is LX051658352CA

    Tks

    Alessandro

    1. Yes, the item has been delivered to the address as mentioned. You should visit your nearby Canada Post office or you should call Customer Care services(Numbers are mentioned above in this post).
      Thanks! Have a nice day ahead 🙂

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