Australia Post Mail Redirection | Cost | Form

Australia post provides many services to its customers. The most popular and most used service of Australia Post is the mail redirection service. This service helps too much its customers to moving around. Let us explain how it works…

Australia Post mail redirection service is designed for those home and business customers who want to move their location of home and business. Once you apply for this amazing service of Australia Post, all the mails will be forwarded from your old address to your new address. This Australia Post mail redirection service leaving you free to focus on your move.

Australia Post Redirection Mail:

There are some features of this redirection mail service. You can redirect eligible mail and parcels for 1, 3, 6, or 12 months. There you have an option for adding up to 6 names to your application (e.g. people you live with, your legal name before marriage, chosen English name, or alias). When you apply for redirecting of mails, you also get opt-in to notify selected banks, insurers, energy providers, and telcos of your new address.  

Australia Post redirection mail service is not only for businesses but also for personal and home offices too. Personal mail redirection the most popular service among these. Personal Mail Redirection is great if you (and others listed on your application) don’t have a concession card or operate a business from home.

A Home office Mail Redirection bundles the redirection of your personal mail, and the mail for your home business, trust, or Self-Managed Super Fund (SMSF)3.

You can apply for it at the Post Office showing the proof of your identification with your residential mailing address.

  • For a home office business: a business certificate statement or tax statement.
  • For a trust (individual or company trust): a trust statement with your mailing address.
  • For a self-managed super fund: an SMSF statement with your residential mailing address.
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Get Concession:

You may also get some concession on your redirecting mail service if you hold a valid concession card. Please provide proof of your identity and your concession card when you apply.

Apply online or at the Post Office if you have a:

  • Commonwealth Seniors Health Card
  • Health Care Card (all types)
  • Pensioner Concession Card

Apply at the Post Office if you have a:

  • Department of Veterans’ Affairs Card
  • MyPost Concession Card6
  • Norfolk Island Social Services Card
  • Veterans’ Repatriation Health Card
Redirection to: Up to 1 month Up to 3 months Up to 6 months Up to 12 months
Australia $19.80 $39.60 $59.40 $99
International5 $39.60 $79.20 $118.80 $198

Proving Your Identity:applying for mail redirection at post office

You need to prove your identity when applying for your Mail Redirection, and the kind of IDs you have may influence how you apply.

Apply online Apply at the Post Office
Apply online or at the Post Office if you have a valid:

  • Australian driver licence
  • Australian passport
  • Foreign passport with Australian visa
  • Australian birth certificate
  • Australian citizenship certificate
  • ImmiCard
  • Digital iDTM
Bring each of the following document types to apply at the Post Office:

  • A document with your name and Australian residential address (like utility notice), and
  • A document with your signature (eg. a Keypass or Statutory Declaration)

Australia Post Mail Redirection Cost:

You need to pay some money for this Australia Post mail redirection. If you are applying for Personal redirection mail, you have pay according to the time period as shown in the table given below:

Redirection to: Up to 1 month Up to 3 months Up to 6 months Up to 12 months
Australia $33 $66 $99 $165
International5 $66 $132 $198 $330

If you are applying for Home Office redirection mail service, you have pay according to the time period as mentioned in the table below:

Redirection to: Up to 1 month Up to 3 months Up to 6 months Up to 12 months
Australia $66 $165 $330 $660
International5 $132 $330 $660 $1,320

Extend Your Redirection Mail Service Easily:

Now, you can easily continue enjoying the benefits of your Mail Redirection or Mail Hold. Extend online, over the phone, or visiting your nearest Post Office. You just need your 9 digit Customer Reference Number (you can find your CRN on your original application, confirmation letter, and extension letter).

You’ll be asked for your surname (so that Aus Post can verify your identity). Please allow 3 business days to look for your extension to take effect. Your extension letter includes a pay date to guide you. If you miss that pay date, you have to apply for a new mail redirection service rather than extending the existing service. Here, we are going to show how much does it cost for extending a redirection mail for PersonalHome Office, and Business.

Personal Main Redirection Extension Pricing:-

Redirection to: 1 month 3 months 6 months 12 months
Australia $33 $66 $99 $165
International $66 $132 $198 $330

Personal Mail Hold Extension Pricing:-

First week Additional weeks
$26 $6

Home Office Mail Redirection Extension Pricing:-

Redirection to: 1 month 3 months 6 months 12 months
Australia $66 $165 $330 $660
International $132 $330 $660 $1,320

Home Office Mail Hold Extension Pricing:-

Flat monthly fee
$66

Business Mail Redirection Extension Pricing:-

Redirection to: 1 month 3 months 6 months 12 months
Australia $132 $330 $660 $1,320
International $264 $660 $1,320 $2,640

Business Mail Hold Extension Pricing:-

Flat monthly fee
$132

Change or Cancel Your Mail Redirection or Hold:

If you are done with redirecting mail and you want to cancel or change your redirection mail, you can easily do that. You can cancel your existing redirection mail and visit your nearest post office for finalizing the process because Australia Post may need to process a refund, collect a payment or check your ID proof. There are a few changes you can make online using online forms.

Complete the Alter or Cancel form (PDF 512kb) and lodge it in person at the Post Office (please bring ID with you) if you’d like to:

  • Add or remove names. You can also call 13 POST (13 76 78) to add names
  • Change the start or end date
  • Change an address
  • Cancel your service
  • Please complete both pages of the form – one will be your copy to keep.

Change or cancel on your behalf

If you’re overseas or can’t get to a Post Office, you can have someone lodge the completed Alter or Cancel form (PDF 512kb) on your behalf. They’ll need to provide ID and written authority from you (the original applicant listed) that includes:

  • Date
  • Customer reference number (from the original application)
  • Reason for authority
  • Name and signature of proxy
  • Your name and signature.
Refunds on Cancellation:

If you want to cancel your mail redirection or mail hold service, you may be entitled to a refund.

Domestic Mail Redirection Refunds:-

Applicant Period Cancelled Refund
All customers First month Nil
Subsequent months Each unused month will be 1/12 of the yearly rate

Domestic Mail Hold Refunds:-

Applicant Period Cancelled Refund
All customers First week Nil
Concession1 and Private Subsequent weeks Each unused full week
Private and Home Office2 Subsequent months Each unused full month

International Mail Redirection Refunds:-

Applicant type Period Cancelled Refund
All customers First month Nil
Subsequent months Each unused month will be 1/12 of the yearly rate

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